Help Center

Frequently Asked Questions

1. How do I cancel or edit an order?

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

• Contact our customer service via email address, or by phone at 512-798-3592.

• Have your order number ready when contacting customer service.

• We cannot guarantee changes to orders as orders may be processed shortly after received.

2. What if there is a problem with my order?

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

3. What if I didn't receive all of my order?

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

4. Return Questions - Please refer to Return Policy in Webpage Footer.